Water Supply

There is only one water supplier in each area. Go to the following link and enter your postcode, you will find the water supplier in your area: 

https://www.water.org.uk/advice-for-customers/find-your-supplier/

 Once you find out your supplier, you need to contact them by phone or online and register. Find out how to contact your water supplier via: 
https://www.ccwater.org.uk/households/whos-my-water-supplier/

Documents required for registration:

• Your name and address

• Date of moving in

• Email address

• Bank details to set up a Direct Debit

• Meter reading (if applicable)

Water Charges

The water company will charge you for water supply and treatment of wastewater, in one of three ways:

1. Metered charges, if there is a water meter installed on your property. The metered bill will usually be made up of a standing charge and a volumetric charge. The standing charge is a fixed annual fee. The volumetric charge is based on how much water you use.  (Note: If this applies to your new home, it is advisable to record the meter reading as soon as possible.)

2. Unmetered charges, if you do not have a water meter.  The bill is then usually made up of a fixed charge (or ‘standing charge’), which covers things like billing and customer service costs; and a charge based on the rateable value of your property. 

3. Assessed charges, if you request a water meter to be installed, but the water company refused because it is not practical or is too expensive to do so.  The water company must offer you an assessed charge. This is an alternative to your standard unmetered (usually rateable value) charge. 

Assessed charges are generally based on one of the following:

• the number of bedrooms in your property

• the type of property you live in

• the number of people who live in your property

• the average metered bill in the water company’s area

For more detailed information, please see the Ofwat website: https://www.ofwat.gov.uk